DearDoc
Frees Up 2 FTEs with NexHealth’s Synchronizer API
"Our mission is to help private practices grow their business. We focus on the foundational tech that connects practices with patients online."
Tyler Freshwater
Vice President, Analytics & Engineering, DearDoc
The Impact Story
Engineering Efficiency
Reduced integration development and maintenance work equivalent to 2 engineers
Automation Impact
100% of appointments booked via chat written into integrated Practice Management Software
Reliability
+99.9% uptime and responsive support delivers a dependable, automated experience
Meet DearDoc & Tyler Freshwater
DearDoc empowers private practices to thrive with tools like AI chat, review management, and websites that convert visitors into new patients. Leading engineering and integrations is Tyler Freshwater, Vice President, Analytics & Engineering, who focuses on building reliable, connected systems that drive measurable growth.
The Challenge
Automating the Last Mile
DearDoc’s AI chat captured high-intent patient leads, but one step remained manual — getting those new appointments into the practice’s Practice Management System (“PMS”) automatically. Front-office staff were retyping confirmed bookings, costing valuable time and undercutting automation goals. DearDoc needed a reliable, two-way sync that could both read and write data to PMSs — at scale, without draining internal resources.
The Solution
Synchronizer API — Two-Way Sync and Reliability
After evaluating other options, including writing direct integrations, DearDoc chose NexHealth’s Synchronizer API for its robust and reliable two-way sync and exceptional developer experience.
“The biggest reason is because NexHealth is able to do integrations two ways — read information and writing into the PMS,” Tyler says. “That was big for us.”
The Results
Engineering Efficiency, Automation Impact & Reliability
Engineering Efficiency
DearDoc reduced integration development and maintenance work by the equivalent of 2 full-time engineers, freeing the team to focus on new product innovation.
Automation Impact
100% of appointments booked via DearDoc’s AI chat now write directly into integrated Practice Management Software — delivering true “hands-free” scheduling and saving hours of manual data entry each week for front-office teams.
Reliability
With +99.9% uptime and responsive support, NexHealth enables DearDoc to deliver a dependable, fully automated experience to its customers.
Final Thoughts
“We have very few issues with downtime. It’s been really nice not having those tough conversations with customers,”- Tyler
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